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#1 2019-10-27 00:28:15

LOGAN123123
New Member
Joined: 2018-04-15
Posts: 4

I am missing my account of 8 years and I can't retrieve it.

The last time that I was online on my main EE account was, unfortunately, on March 23, 2019, the day of the security breach. I recently tried to join back in, but my password was changed. I tried resetting my password, but I never received that password redemption email for some reason. I'd like to regain my original account before Adobe is deleted and EE is gone. Please help!

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#2 2019-10-27 01:35:53

4649
Member
From: 東京
Joined: 2015-02-15
Posts: 24
Website

Re: I am missing my account of 8 years and I can't retrieve it.

Me too, I sent an email to staffs but theres no responce now //ee.failforums.me/img/smilies/sad


RZqF2qo.gif

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#3 2019-10-27 01:51:06

bunglybongle
Formerly sxrrealism
From: em
Joined: 2018-06-08
Posts: 477

Re: I am missing my account of 8 years and I can't retrieve it.

yeah same lol

ee support = steam support

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#4 2019-10-27 11:18:18

peace
Member
From: admin land
Joined: 2015-08-10
Posts: 8,797

Re: I am missing my account of 8 years and I can't retrieve it.

make sure you have acces to the emial frrom your main accooutn and use that too let PIO send you an emial for chaning your pass if nothing works try contactign [email protected] or PM xenonetix/lukem on the forums (owner/actvie good dev //ee.failforums.me/img/smilies/smile )


peace.png

thanks hg for making this much better and ty for my avatar aswell

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#5 2019-11-09 04:02:58, last edited by LOGAN123123 (2019-11-09 04:07:03)

LOGAN123123
New Member
Joined: 2018-04-15
Posts: 4

Re: I am missing my account of 8 years and I can't retrieve it.

I had a previous post about this problem, and I tried what was suggested to me by PEACE and it did not work. So I basically just gave up and started using my trash alt. However, starting today my alt stopped working as well and I can't seem to create a new account. In other words, I have absolutely no access to the EE game whatsoever. WHAT IS GOING ON?!?!?!

Edit: Also, I tried logging in as a guest and it also doesn't let me it. I am so confused //ee.failforums.me/img/smilies/sad

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#6 2019-11-09 11:17:26

peace
Member
From: admin land
Joined: 2015-08-10
Posts: 8,797

Re: I am missing my account of 8 years and I can't retrieve it.

so contacting staf fdiidnt work hmm maby your elucky an dluke reads your post here


peace.png

thanks hg for making this much better and ty for my avatar aswell

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#7 2019-11-09 13:39:01

Raphe9000
Member
Joined: 2015-03-16
Posts: 1,781

Re: I am missing my account of 8 years and I can't retrieve it.

I guess it's also important about whom you contacted and how. If I were you, I would contact every member of staff through every medium (but make sure to clarify that last time you contacted staff you got no reply, and you're sorry if this is a bit excessive, but you wanted to make sure they actually received the message). LukeM and Xenonetix are also on the forums a fair amount, so keeping this topic alive may help. This may fit better in Bug Reports too. Though if it is a bug is kinda shaky, I'd wager that the staff check there more than here, and this is a problem for them to solve after all.


698230480755228702.png?v=1

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#8 2019-11-09 14:01:44

peace
Member
From: admin land
Joined: 2015-08-10
Posts: 8,797

Re: I am missing my account of 8 years and I can't retrieve it.

raphe im not sure if staff check sbugreports much becuase they dont rly need tofix bugs for ee anymore


peace.png

thanks hg for making this much better and ty for my avatar aswell

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#9 2019-11-09 14:45:03

Raphe9000
Member
Joined: 2015-03-16
Posts: 1,781

Re: I am missing my account of 8 years and I can't retrieve it.

Hence why I said contact them in as many ways as possible.


698230480755228702.png?v=1

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#10 2019-11-09 15:34:54, last edited by Tomahawk (2019-11-09 15:35:46)

Tomahawk
Forum Mod
From: BiH/UK
Joined: 2015-02-18
Posts: 2,388

Re: I am missing my account of 8 years and I can't retrieve it.

Merged with OP's original thread.


One bot to rule them all, one bot to find them. One bot to bring them all... and with this cliché blind them.

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#11 2019-11-09 15:43:14

LukeM
Member
From: England
Joined: 2016-06-03
Posts: 2,940
Website

Re: I am missing my account of 8 years and I can't retrieve it.

If you did end up sending an email to [email protected] then sorry if we missed it, sometimes there's a bit of a backlog of emails to get through.

Xenonetix is currently the one handling anything account related, so I've messaged him letting him know about your problem.

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#12 2019-11-09 22:47:31

LOGAN123123
New Member
Joined: 2018-04-15
Posts: 4

Re: I am missing my account of 8 years and I can't retrieve it.

Thanks! I appreciate the fact that you guys took the time to try and help me. //ee.failforums.me/img/smilies/smile

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